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National staffing firm sets out to re-engage employees with newly renovated Grand Rapids-based facility

Published On: August 23, 2022

Location: Grand Rapids, Michigan

Client Name:OtterBase
Project Contact:Micah Dingman
Designer:Beth Godfrey

OtterBase enlisted Custer, CS Erickson, and Century to re-envision and transform its newly renovated Grand Rapids-based facility.

As one of the fastest growing supplemental staffing companies in the country, OtterBase is dedicated to helping the right people find the right seats in their careers. But taking a closer look at the actual seats within the walls of OtterBase’s own Grand Rapids-based headquarters resulted in a workplace renovation that ultimately bolstered the company’s internal culture.

Like so many other outdated buildings, OtterBase’s traditional layout of dark private offices around the perimeter and dated workstations in the center felt uninspiring to staff. See for yourself in the before and after photos below.

Client Name:OtterBase
Project Contact:Micah Dingman
Designer:Beth Godfrey
Post-pandemic, the staffing company’s leaders were suddenly struggling with how to get staff to want to come back to the office. The leadership team at OtterBase contacted Custer to help solve the issue within their space.
Specific environments that were incorporated into the design for this project included six new enclaves with height adjustable desking and comfortable task chairs for heads down work, four new workstations located in open space to encourage collaboration, a brand new large living room space, three new booths to seat 1-2 people each, and a welcoming café with island to seat 12 at any given time.
Our solution to creating a desired destination for OtterBase employees was centered largely around design. Providing a multitude of different work postures, meeting spaces, and private alcoves to work from allows employees choice and control in where they work.

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